Refund & Cancellation Policy

Effective: 25 April 2026

1. Subscription cancellation

You can cancel any paid GharAI subscription anytime from /account. Cancellation takes effect at the end of your current billing period — you keep paid features until then.

2. Refunds within 7 days

We offer a full refund if you cancel within 7 days of your first paid purchase, provided you have not already used the paid features (e.g. accepted a contractor bid or consumed paid leads).

Email billing@gharai.co with your order ID. Refunds are processed back to the original payment method within 5–10 business days.

3. After 7 days

Refunds for full or partial unused periods are at our discretion. We typically pro-rate when there is a verifiable service issue (e.g. an extended outage or a service fault we couldn't resolve).

4. Marketplace payments

Payments for construction work happen directly between you and your contractor — GharAI never collects or holds those funds, so we cannot refund them. Refunds for construction work are governed by your contract with the contractor (see Terms § 6 for our dispute-mediation process).

5. Non-refundable items

• One-time service fees (e.g. priority KYC review for contractors).
• Third-party costs we paid on your behalf (architect counter-sign fees, municipal scrutiny fees).
• Subscription periods you have already used.

6. Chargebacks

Please contact us before raising a chargeback with your bank — we'll resolve most issues directly within 2 business days.

7. Contact

Refund requests: billing@gharai.co with your Razorpay order/payment ID.