Grievance Officer & Your Data Rights

Effective: 8 June 2026 · Pursuant to the Digital Personal Data Protection Act 2023 (India)

Your rights as a Data Principal

Under the DPDP Act 2023 you may, at any time:

• Access a summary of the personal data we hold about you and how we process it.
• Correct or complete inaccurate or incomplete data.
• Erase your data where it is no longer needed for the purpose it was collected.
• Withdraw consent you previously gave (this does not affect processing done before withdrawal).
• Nominate another person to exercise your rights in case of death or incapacity.
• Grieve — raise a complaint about how your data is handled.

How to exercise a right or raise a grievance

Email grievance@gharai.co with your request and the phone number or email on your account so we can verify you. You can also request account and data deletion from this address.

Grievance Officer

In accordance with the DPDP Act 2023, we have designated a Grievance Officer:

• Name: Ramu Badugu
• Email: grievance@gharai.co
• Response SLA: acknowledged within 48 hours; resolved within the timelines prescribed under the DPDP Act 2023 and its rules.

Our response timeline

We acknowledge every grievance within 48 hours and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.

See also our Privacy Policy for what we collect and why.